Aide-mémoire is not responsible for damaged merchandise due to wear and tear, or repairs/alterations made by other jewelers. Order cancellations requests must be made within 48 hours of placing the order, and before the order ships.
Made to Order Rings / Custom Items
All gold, palladium, and silver wedding and engagement rings, as well as engraved rings and custom items, unless listed as “ready to ship” or "in stock", are custom made to order, and are a final sale. However, if there is an issue with your ring upon receipt, please contact us immediately. In the unlikely event of a manufacturing defect, please contact us right away (within 7 days of receipt) and we will work with you on a repair or an exchange for the same item.
In Stock Rings
In stock, or "Ready to Ship" rings, without engraving may be returned within 14 days of receipt, in original condition, for exchange or or refund. Buyer is responsible for shipping fees. Please contact us first before returning an item.
Earrings and Necklaces
Earrings and necklaces made with the standard options listed on the website may be returned within 14 days of receipt, in original condition, for exchange or or refund. Buyer is responsible for shipping fees. Please contact us first before returning an item. Earrings and necklaces that are custom made in options other than the standard options listed on our website are a final sale.
If you find that the size you requested does not fit as you’d like, and would like it re-sized, we offer one free re-sizing per ring, on most band rings without stones, up to 1/2 size (larger or smaller), within 90 days of receiving the ring. You are only responsible for shipping both ways. Beyond that rings can be re-sized for a fee. Please contact me before sending a ring back for re-sizing.
We recommend that you have your finger professionally sized multiple times before ordering a ring. Charts that you print out to determine your ring size are extremely inaccurate. We make the ring to the size that you requested, but can not promise that the size you requested will fit you. Please be aware that sizing engraved rings can damage the engraving. Rings with flush set stones can not be re-sized.