Cushion Cut Engagement Ring •

All gold, palladium, and silver wedding and engagement rings, as well as engraved rings and custom items, unless listed as “ready to ship” or "in stock", are custom made to order, and are a final sale. However, if there is any issue with your ring upon receipt, please contact us immediately. In the unlikely event of a manufacturing defect, please contact us right away (within 7 days of receipt) and we will work with you on a repair or an exchange for the same item. 

In Stock Rings

In stock, or "Ready to Ship" rings, without engraving may be returned within 14 days of receipt, in original condition, for exchange or or refund. Buyer is responsible for shipping fees. Please contact us first before returning an item. 

Earrings and necklaces made with the standard options listed on the website may be returned within 14 days of receipt, in original condition, for exchange or refund. Buyer is responsible for shipping fees. Please contact us first before returning an item. Earrings and necklaces that are custom made in options other than the standard options listed on our website are a final sale. 

Order cancellations requests must be made within 48 hours of placing the order, and before the order ships.

If you find that the size you requested does not fit as you’d like, and would like it re-sized, we offer one free re-sizing per ring, on most band rings without stones, up to 1/2 size (larger or smaller), within 90 days of receiving the ring. You are only responsible for shipping both ways. Beyond that rings can be re-sized for a fee. Please contact me before sending a ring back for re-sizing. 

We recommend that you have your finger professionally sized multiple times before ordering a ring. Charts that you print out to determine your ring size are extremely inaccurate. We make the ring to the size that you requested, but can not promise that the size you requested will fit you. Please be aware that sizing engraved rings can damage the engraving. Rings with flush set stones can not be re-sized. 

Warranty
We make our jewelry with care, and offer a six month warranty on all of our jewelry against manufacturing defects. 
The warranty includes:

Free setting inspection and repair.

Free lost accent stone replacement on stones .10 ct or smaller. After six months accent stones can be replaced for a fee.

We also offer:

1. One free re-size on rings without stones up to ½ size up or down within 90 days of receipt. Beyond that re-sizing can be done for a fee.
2. One free cleaning and/or re-finishing of your jewelry within the first six months.

The warranty does not include normal wear and tear, damage made by the customer, loss or theft. Any alterations or repairs made to the jewelry by someone other than Aide-mémoire Jewelry voids the warranty. The customer is responsible for all shipping charges.

Please note regular maintenance and periodic restoration work is to be expected on fine jewelry to maintain its integrity. This is especially true with rings since they are a very high wear item. Rings with prongs should be taken in to a local repair shop on a regular basis  to be inspected and re-tipped when necessary. 

If you are interested in insuring your jewelry, we have more information on that here.